How to delete your Anido account

Anido is made by Orchid Media LLC. This page explains how to delete your Anido account and data, with or without the app.

01Delete in the app

iPhone or iPad

Open Anido and tap your photo or name at the top.
Tap Settings › Privacy & data.
Tap Delete my account, read what will happen, and tap Delete my account again to confirm.

Android

Open Anido and tap your photo or name at the top.
Tap Settings › Privacy & data.
Tap Delete my account, read what will happen, and tap Delete my account again to confirm.

Web

Deleting the app from your phone does not delete your account.

Email privacy@anidoapp.com from the email address you use for Anido, with the subject "Delete my account".

We'll send a code to that address to confirm it's you.
If you used Sign in with Apple and chose "Hide My Email", tell us, and we'll confirm it's you another way.
Someone you authorize can ask for you. We'll ask for proof of permission.

We aim to reply within 2 business days.

What	Why	How long
Entries you made in a care record, like doses given, notes and handovers	They are part of the elder's care history. The rest of the care team needs an accurate record of who did what. They stay under your name. Where the law gives you this right, you can ask us to show "Former member" instead.	While that care circle exists
Information other people added	It belongs to their care record, not your account	While that care circle exists
Files already downloaded or shared	Once a care report leaves Anido, we can't reach it	Outside our control
Records of the consents you gave	To show what you agreed to, if asked by a regulator or court	Life of the account + 5 years
Security logs	To protect accounts and investigate misuse	12 months
Support emails	To answer follow-up questions	24 months
Information we must keep by law, or for a legal claim	Legal duty	As long as the law requires

If you turned on "Help improve Anido's AI", de-identified copies already used can't be linked back to you.

Every care team needs at least one organizer. If you are the only organizer of a care team, before you can delete your account you need to either:

Hand over the organizer role to another member (Team › member › Role › Organizer), or
Delete the elder's information (Settings › Privacy & data › Delete the elder's information). This deletes the whole care circle for everyone.

The app walks you through this when you tap Delete my account.

Leave this care team: removes you from one care team but keeps your account. Your past entries stay under your name.
Delete the elder's information (organizers only): deletes everything about that elder for the whole care team. We tell the other members.
Delete one item: you can delete a document or photo you added. Care record entries can't be erased one by one; you can add a correction instead.
The elder, or their legal representative, can ask us to access, restrict or delete the elder's information. Email privacy@anidoapp.com.

We start right away, and sign you out on all devices.
Your data is deleted, or de-identified so it can't identify you, within 30 days.
Copies in our backups are removed within 35 days.
We also tell our service providers to delete it.