Consumer Health Data Privacy Policy
This policy applies to consumer health data covered by the Washington My Health My Data Act and similar laws in Nevada and Connecticut. It is separate from our Privacy Policy, which covers everything else.
Anido is provided by Orchid Media LLC, 110 Somerville Ave, Chattanooga, TN 37405, USA ("we" or "us").
01What consumer health data we collect and why
"Consumer health data" means personal information that is linked or reasonably linkable to a person and identifies their past, present or future physical or mental health. It includes information we infer.
In Anido, most of this data is about the elder: the older adult a care team looks after. Some can be about you, for example if you write about your own health in a note or a support message.
| Category | Examples | Why we collect it |
|---|---|---|
| Health conditions and allergies | Conditions, allergies and how severe they are, blood type | To show the care team and build the elder's Medical ID |
| Medications and doses | Medication names, strengths, schedules, prescribers, doses given, late, skipped or undone, stock and refills | To send reminders, prevent double doses, track supply and keep the care record |
| Vital signs | Blood pressure, glucose, weight, temperature, oxygen level, and the usual ranges the family sets | To record readings and compare them with the family's usual ranges |
| Visits and health professionals | Doctor and lab visits, reasons, prep items, questions, doctors and pharmacies | To plan visits and decide who takes the elder |
| Documents | Photos or PDFs of lab results, prescriptions, visit notes and insurance cards, and the text read from them | To store them for the care team and, only if you allow it, to create AI summaries |
| AI summaries | Values copied from a document, plain-language explanations, review status | To explain documents in plain words, only if you allow AI summaries |
| Notes and handovers | Care notes, mood, appetite and sleep observations, shift handovers | To keep everyone on the care team up to date |
| Elder mode activity | "I took it" taps and "Call family" presses | To record self-reported doses and alert the family |
| Medical ID | A summary of identity, allergies, conditions, medications, blood type and emergency contacts | To have key facts ready when the care team needs them |
| Information we infer | Dose status (due, missed), days of supply left, progress, "in usual range" or "above usual range" | To show what needs attention |
| Support messages | Health details you choose to include when you contact us | To answer your request |
If you turn on "Help improve Anido's AI", we also use de-identified copies of documents and summaries you add to improve Anido's AI features. This is off unless you turn it on.
02Where it comes from
We get consumer health data from:
- You, when you type it, scan it or upload it.
- Other members of the care team, when they add or update information.
- The elder, when they use elder mode.
- Documents you or your care team add, and the text we read from them.
- Anido itself, when it works out things like dose status or creates an AI summary you asked for.
04Your consent
We ask for two separate consents. Each one needs you to tick an empty box.
- Consent to collect. When you create your account, and when an organizer adds an elder, we ask you to agree that Anido can store and process the health information you add.
- Consent to share. Before you first invite someone to a care team, we ask you to agree that Anido can show the elder's health information to the people you invite.
Before we share consumer health data in any other way, we will ask for your separate consent first.
You can withdraw consent at any time. To stop us collecting, delete your account or the elder's information (see How to delete your account). To stop sharing with someone, the organizer can remove them from the care team. You can also email us at privacy@anidoapp.com.
05Your rights and how to use them
You have the right to:
- Confirm whether we collect or share your consumer health data, and see it.
- Get a list of all third parties and affiliates we have shared it with, with their contact details.
- Withdraw your consent to collection or sharing.
- Delete your consumer health data. We also tell our processors and the third parties we shared it with to delete it.
How to ask:
- In the app: Settings › Privacy & data › Download my data, or Delete my account. Organizers can also use Delete the elder's information.
- By email: write to privacy@anidoapp.com from the email linked to your account. Tell us which right you want to use.
The elder's rights. The elder, or their legal representative, can use these rights for the elder's information. Write to privacy@anidoapp.com. We verify the request, act on it, and tell the organizer, unless the elder or their representative asks us not to and we believe telling them could put the elder at risk.
Agents. Someone you authorize can ask for you. We will ask for proof that you gave them permission.
Verification. To protect the data, we confirm who you are before we act. Usually this means you are signed in, or you confirm a code we send to your email.
Timing and cost. We respond within 45 days. If we need more time, we tell you why and may take up to 45 more days. Requests are free.
We will not treat you differently because you use these rights.
06How to appeal
If we decline your request, you can appeal. Email privacy@anidoapp.com with "Appeal" in the subject line, within 60 days of our answer.
We will answer your appeal in writing within 45 days and explain our reasons. If we deny your appeal, you can contact your state Attorney General:
- Washington: atg.wa.gov/file-complaint
- Nevada: ag.nv.gov
- Connecticut: portal.ct.gov/ag